Orders are created when a customer completes the checkout process, and they are visible to users with Shop Manager roles only. Each order is given a unique Order ID.
Order Status
An order also has a Status. Order statuses let you know how far along the order is, starting with “Pending payment” and ending with “Completed.” The following order statuses are used:
- Pending payment — Order received, no payment initiated. Awaiting payment (unpaid).
- Failed — Payment failed or was declined (unpaid) or requires authentication (SCA). Note that this status may not show immediately and instead show as Pending until verified (e.g., PayPal).
- Processing — Payment received (paid) and stock has been reduced (if got add product stock number); order is awaiting fulfillment. All product orders require processing, Example: shop manager need to prepare for shipping and add in shipment tracking code
- Completed — Order fulfilled and complete (when customer successfully received the item/parcel)
- On hold — Awaiting payment – stock is reduced, but you need to confirm payment (mainly applied for bank transfer payment method)
- Canceled — Canceled by an admin or the customer – stock is increased, no further action required.
- Refunded — Refunded by an admin – no further action required.
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Visual Diagram to Illustrate Order Status
This visual representation follows an order through its statuses from “Pending payment” to “Completed”, “Canceled” or “Refunded.”
